For those resellers that have already made the transition to MPS/MDS we have available a unique solution that will help make your customers stickier, will take significant cost out of your business, will generate important upselling opportunities AND will result in much higher levels of customer satisfaction. eesyQ connects ALL assets with all users with all the service providers of those assets and provides ONE platform for managing service and supplies for ALL assets.
IOP is an authorized reseller of this unique app. There is no other product available anywhere in the market that provides a similar service. The app is cloud based and functions on all desk top and mobile devices linking user issues to suppliers in just two clicks. For providers of Managed Print or indeed stand-alone supplies, there is significant elimination of cost. The technology and automation behind the app eliminates the need for service calls. The chat function provides an opportunity to resolve issues without physical intervention, and when intervention is required, the service technician has direct access to the actual user thus cutting out waiting time and aborted appointments.